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Providers

Providers list

Description

The Providers view lists every AI provider the gateway can route to and shows the live availability of each provider. The view is reachable via the direct URL /providers and is restricted to users with the platform admin (admin) role.

The page header shows four summary cards:

  • Supported providers — the total number of provider integrations available.
  • Configured (any gateway) — the number of providers for which at least one BYOK key is stored on at least one gateway in the tenant.
  • Operational (status page) — providers reported as operational, divided by the number of providers that publish a public status page.
  • Status last refreshed — the local time of the last refresh.

The table below the summary lists every provider with five columns:

  • Provider — the provider identifier (for example openai, anthropic, gemini).
  • Supported — a fixed badge indicating that the provider is supported by the gateway.
  • Configured — one of three badges:
    • No key needed — the provider does not require an API key (for example, the Myra-hosted model fleet).
    • Configured — at least one BYOK key is stored.
    • Not configured — no BYOK key is stored. An Add key → button next to the badge navigates to the Gateways view.
  • Live Status — one of Operational, Degraded, or Outage, read from the provider's public status page. Providers without a public status page show –.
  • Last Checked — the relative time of the last status refresh.

💡 Note: The status data is read from public Atlassian Statuspage endpoints every five minutes. Providers without an Atlassian Statuspage show – under Live Status. A status of Operational does not guarantee that requests succeed; per-key authentication errors and per-model availability are visible only in the Request logs view.

Refreshing the provider status

Proceed as follows to refresh the status manually:

  1. Click on the Refresh button at the top right of the view.
  2. The button label changes to Refreshing… until the data is loaded.

-> The status indicators and the Status last refreshed timestamp are updated.

Adding a missing provider key

Proceed as follows to add a missing provider key directly from this view:

  1. Locate a row with the Not configured badge.
  2. Click on the Add key → button next to the badge.

-> The Gateways view opens. Continue with Provider keys (BYOK) to store the key.